Report a problem

If something on NailTeller is not working correctly, please report it. Your report helps the Support team investigate the issue and improve the experience for everyone.

You are welcome to report a problem even if you are not sure whether NailTeller caused it.

When should I report a problem?

Report any issue that prevents you from using NailTeller as expected.

Examples include:

  • A page will not load.
  • A story will not open.
  • Photos will not upload.
  • You are unable to log in.
  • You are unable to preview or publish a story.
  • A button or link does not work.
  • An unexpected error message appears.
  • A feature does not respond as expected.

For example, you should report the problem if you tap the Publish button and your story is not submitted, or if an uploaded photo does not appear in your story.

How to report a problem

Use the available problem-reporting option provided on the NailTeller website.

Describe the issue as clearly as possible. Explain what you were doing, what you expected to happen, and what happened instead.

Even a small detail may help the Support team understand and investigate the problem.

Information to include

When possible, include the following information in your report:

  • A clear description of the problem.
  • What you were trying to do.
  • What you expected to happen.
  • What happened instead.
  • The page or feature where the problem occurred.
  • Any error message that appeared.
  • Screenshots, if available.
  • The type of device you were using, if known.
  • The name of your web browser, if known.

For example, instead of writing, “Photos do not work,” explain that you selected a photo while creating a story, but the photo did not appear after the upload finished.

These details help the Support team investigate the issue more efficiently.

Before reporting a problem

Some problems may be temporary. Before submitting a report, try these simple steps:

  • Refresh the page.
  • Try the same action again after a few minutes.
  • Check your internet connection.
  • Close and reopen your web browser.
  • Make sure you are using the latest version of your web browser.

If the problem continues after you try these steps, please report it to NailTeller.

What happens after I report a problem?

After you submit a report, the NailTeller team will review the information and investigate the issue.

Some problems may be simple to identify. Others may require additional review or testing.

Resolution times may vary depending on the type of problem and how difficult it is to reproduce. NailTeller cannot promise a specific resolution time.

The Support team may request more information if additional details are needed.

Frequently Asked Questions

How do I report a bug?

Use the available problem-reporting option on the NailTeller website. Describe what happened and include as much helpful information as possible.

What information should I include?

Explain what you were trying to do, what you expected to happen, and what happened instead.

Include the page involved, any error message, and information about your device or browser when available.

Can I attach screenshots?

Yes, if the reporting option allows attachments. Screenshots can help show error messages, missing content, or features that are not working correctly.

Before attaching a screenshot, make sure it does not show passwords or other sensitive personal information.

Will I receive a reply?

The Support team will review your report and respond when appropriate. Some reports may require additional information, while others may be investigated without a direct reply.

What if the problem happens again?

If the same problem happens again, note when it occurred and what you were doing at the time.

If you already submitted a report, add new information through the available support method instead of submitting several identical reports.

Should I report a problem if I am not sure NailTeller caused it?

Yes. Please report the issue even if you are unsure of the cause. The NailTeller team can review the information and determine whether further investigation is needed.

Every report helps

Reporting problems helps NailTeller identify issues that may affect other users.

If something does not work as expected, please let us know. Every useful report helps create a better experience for the entire NailTeller community.